Reviews

Real reviews, and a plain process for problems.

We only publish reviews customers have actually left. While those come in, here is exactly what happens if a move does not go to plan.

When things go wrong

How we handle problems

Any mover who has been going long enough has had a bad day. What matters is what happens next, so here is the process rather than a promise.

01
Report it on the day if you can
Tell the crew before they leave and ask for it to be recorded in writing. Photographs help. Damage noted on the day is far easier to resolve than damage raised a fortnight later, for everyone involved.
02
It goes to a person, not a form
Your job coordinator handles it - the same person who organised the move. You will not be asked to explain the whole move again to someone who has never heard of it.
03
You get a response, and a timeframe
You hear back within 1 business day. We tell you what we can do, what we cannot, and what happens next, rather than going quiet while it is looked into.
04
Insurance where it applies
Transit insurance available on every move — cover confirmed in your written quote. Ask for the detail that applies to your move before you book, so you know what is covered before you need to.